Knowledge Base Article

One of the most complicated phrases in Southern lexicon is “bless your heart.” It can convey concern, empathy, pity, spitefulness, rudeness, or plain meanness. Whatever the intended meaning, if you are on the receiving end of this catchphrase, something is not going well for you.

This is my third article in the Wednesday@One newsletter about Appropriate Use Criteria (AUC) in the last six weeks. When a topic appears that many times in such a short timeframe, it means it is difficult; likely to have serious impact, either financially or in work processes; and hospitals need to pay attention. I focus on hospitals because they are MMP’s target client, but the AUC requirements affect more than just hospitals. This adds an additional layer of difficulty by requiring communication and coordination between the various providers.

You can refer back to my previous articles for more details about the requirements – Appropriate Use Criteria Is Coming Soon and Clarification of AUC Requirements for Emergency Conditions. In this week’s article, I want to offer some suggestions on how you might approach the process. AUC requires the ordering practitioner to consult an interactive, electronic tool known as a Clinical Decision Support Mechanism (CDSM) prior to ordering advanced imaging studies (CTs, MRs, NM studies and PET scans) to determine if the study is appropriate for the patient’s condition or signs and symptoms. That information, including which CDSM was consulted, or why a CDSM was not consulted if applicable, must be communicated to the facility performing the technical portion of the test and to the interpreting radiologist. Finally, the facility and the interpreting professional must append modifiers and sometimes HCPCS codes to their claims conveying the AUC information to Medicare. 2020 is a testing year but once the program is fully implemented, claims without the appropriate information will not be paid. The goal of the program is to ultimately be able to identify practitioners who overutilize or inappropriately utilize advanced imaging studies and require those practitioners to get a prior approval (PA) for advance imaging studies. The desired outcome is reduced costs and radiation exposure by eliminating unnecessary advanced imaging studies.

If I still worked in Compliance in a hospital, how would I approach this? Who needs to be involved? What questions need to be considered? How can we make the process work?

As with most issues, after you are familiar with the requirements, you will need to start with a meeting of the key players. The necessary team members may vary among facilities and you may not think of everyone for the first meeting. Here are some departments you will likely want to include – compliance, information technology, business office/billing, registration, scheduling, radiology, and the emergency department. At your first meeting, you will want to make sure everyone understands what the requirements are and what role they will likely play in the process. An excellent resource to share with team members is the Appropriate Use Criteria MLN Fact Sheet.

Also, I recommend developing a list of questions that must be answered, such as:

• Where and how does our facility receive orders for advanced imaging tests? Who are these orders communicated from and to?
• Are the practitioners who order advanced imaging exams aware of the new requirements and where are they on preparedness? What can we do to educate the ordering physicians/NPPs?
• Are there hospital clinics or hospital-employed practitioners that must use a CDSM? If so, have we/they selected a CDSM to be purchased and installed? Who and when will users be trained on the CDSM?
• Can IT develop queries in the electronic scheduling and ordering system to gather the needed information? Can these queries select the appropriate CPT/HCPCS code(s) and modifiers and push them to the claim?
• How will the facility share this information with the interpreting professional?
• Are there other facility departments that need to be involved?
• How do we determine if a patient in the emergency room meets the emergency condition exception or not? If not, who in the ED is responsible for checking the CDSM and entering the information?

I found over the years that as much as I wracked my brain prior to such a meeting, once the meeting occurred, many other questions and issues arose from the meeting members. That is definitely what you want and how you start! As you answer the questions, you will begin to develop ideas on how the process will work and how information will be communicated between parties and eventually to the claim.

The key to success is working with smart people who work well as a team and are dedicated to making the process a success. If you do not have such people working with you, good luck and “bless your heart.”