BFCC-QIO Transition Update from KEPRO

on Tuesday, 09 July 2019. All News Items | Case Management | Documentation

Appeals Process, FAQs and New Fax Number

Effective June 8, 2019, the Beneficiary and Family Centered Care (BFCC) Quality Improvement Organizations (QIO), KEPRO and Livanta transitioned to a new scope of work. KEPRO has quickly realized that change can present unexpected challenges. On July 3rd KEPRO posted a transition update letting providers know that their call center has “experienced overwhelming call volume as well as thousands of voicemails….we are working diligently to find solutions to allow determinations to be delivered in a timely manner and to eliminate long wait times for responses (e.g., questions about case status).”

What Has Not Changed

The appeals process for KEPRO and Livanta is the same as before the transition. KEPRO has posted an appeals process flow chart on their website.

If You Have Questions

If KEPRO is your BFCC-QIO and you have questions about the transition you can visit their transition webpage.

For Wednesday@One readers who fall in one of Livanta’s regions, you can find information about the transition on their BFCC-QIO Regional Transition Updates webpage. 

What Has Changed, Effective Immediately

“Due to technical challenges with government-furnished computer systems and for provider ease, KEPRO will temporarily use a different fax number. Effective immediately and until further notice, all medical records should be faxed to 844-878-7921.” 

Article by Beth Cobb

Beth Cobb, RN, BSN, ACM, CCDS, is the Manager of Clinical Analytics at Medical Management Plus, Inc.  Beth has over twenty-five years of experience in healthcare including eleven years in Case Management at a large multi-facility health system. 

In her current position, Beth is a principle writer for MMP’s Wednesday@One weekly e-newsletter, an active member of our HIPAA Compliance Committee, MMP’s Education Department Program Director and co-developer of MMP’s proprietary Compliance Risk Assessment (CRA) Tool. You may contact Beth at This email address is being protected from spambots. You need JavaScript enabled to view it..

This material was compiled to share information.  MMP, Inc. is not offering legal advice.  Every reasonable effort has been taken to ensure the information is accurate and useful.

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